1984

All complaints are effectively becoming hidden. A recent decision made because most complaints produce Drama sessions. So we made it so only the player or players involved along with staff may comment rather than creating a massive community drama fest.

As for the cop situation, I gave Fabulous a response and made it so his mugging succeeded without a hitch. He gets to take whatever items he was planning to take from the Cop. While the Cop in question was given a warning due to the conflicting information he got from another Admin and VC at the time. Thus causing a complicated situation where both sides are wrong/right due to rule vagueness and Admin miscomm.

private complaints is a bad sign homie, really a terrible idea. just delete posts that aren't from people involved if you don't want it to be drama

That's more micromanagement compared to just allowing the people involved with a complaint to be added to it vs allowing everyone in and having to do it manually...

Something we state to our staff that will never give them micromanagement tasks like that. We automate things as much as possible and private complaints mean that only the involved players can comment which is more useful.

deleting posts and banning people is micromanagement? LMAO

that's basic staffing dude

Basic staffing overall... but not when there is a simpler solution. Complaints have no need to be public. At least not in my eyes. I believe that the only people who need to ever comment on a complaint is just those involved with it and staff. That is it. Which is far easier to do then give other people access for what I would call... no reason.

willard: we're committed to openess because of your bad feedback, we'll try and do everything publicly and keep you updated on what's happening
also willard: no you're not allowed to view complaints

Once complaints are finished/sorted, of course updates will be delivered to the community; I am sure you understand that whenever a complaint thread is made, it derails and we lose the point. Making it private maintains the focus of the actual point, meaning we can focus on this with whoever is involved and deliver a suitable outcome, instead of making a complaint, ontop of a complaint, ontop of a complaint.

ay i've presented an alternative that does this, it just requires basic moderation. and it doesn't mean you have complaints handled behind closed doors which looks super bad

Yes, we could do this, we did do this; but making them private makes this job 100 times easier, no?

taking no complaints at all would also make the job 100 times easier
that doesn't mean you should do it when there are other alternatives

But that's completely avoiding the point; complaints are coming in, so surely making them private so we don't have to deal with unrelated comments is a much more constructive manner then allowing 2000 people to view them and making unrelated points where we have to moderate, when there is an easy alternative solution.

the point you just made is "it helps so we might as well do it", which is beyond ridiculous. if you do not want to put the effort in to moderate your suggestions/complaints section (which every other server seems to be able to handle), then that's pretty damning about the state of the staff team. the truth is deleting posts and issuing warnings / forum bans isn't hard, it's just that no one seems capable of doing it.

the easy alternative makes every complaint a behind the scenes deal where the community has no knowledge of the problem, where a single person has to contend with the entire staff team. if you can't see how bad that looks idk what to tell you homie.