Report Claim and Closure

[HealthAngel]

Topic/subject: Report Claim and Closure
Whom it may concern: Server Admin - Noh
Summary: My report was instantly claimed and closed at the same time without solving the problem.
In depth analysis of the issue: I just recently reported about Ava Benjamin's spawned props, which block the passage between Triumph and Victory and gives the hazard to get killed by wielded props. As usual I waited patiently for the staff member to respond, and Noh claimed the issue and suddenly closed, without solving the problem. I thought he would come and start solving the problem, but it seems no.. 10 minutes passed and nothing happened. Is that the right way to solve reports? By claiming and closing instantly without solving?

Spoiler: Reported Problem

Spoiler: Proof of report claim and closure

Suggestion for improvement: Maybe to make clear guides for new staff members? They would be more familiar with administrative tools, and solve problems easier.

 

[Noh]

That was an accident, as I was just cleaning off my screen of reports about the minge running around I had just kicked, as there was a handful reporting it. So I must've just clicked on yours as well since it was in the mix.

But it wasn't intentional.

 

[HealthAngel]

Maybe it could be two point fail safe, like in certain webpages when you ask help there is feedback given "Was this answer helpful?" And you mark from 1 to 5, something like that...just giving Ideas.
I just was very confused at that time, besides there was issue that day with reports that admins globally announced that we need re-post the reports.