Why does outside sources need to know of a complaint not related to them? The main point of complaints is implementing the fixes into the community, no one gives a fuck about the original complaint as long as it's fixed. Privatising the complaints means that we can deal with them more...
But that's completely avoiding the point; complaints are coming in, so surely making them private so we don't have to deal with unrelated comments is a much more constructive manner then allowing 2000 people to view them and making unrelated points where we have to moderate, when there is an...
Once complaints are finished/sorted, of course updates will be delivered to the community; I am sure you understand that whenever a complaint thread is made, it derails and we lose the point. Making it private maintains the focus of the actual point, meaning we can focus on this with whoever is...
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